Sales Operations Manager
Company: ChemoCentryx
Location: Mountain View
Posted on: January 14, 2021
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Job Description:
Company Overview:ChemoCentryx is a biopharmaceutical company
focused on discovering, developing and commercializing novel
therapeutics to treat autoimmune diseases, inflammatory disorders,
and cancer, primarily focused on orphan and rare diseases.
ChemoCentryx balances a passion for science with the deep-seated
belief that patients suffering from serious diseases deserve more
than incremental improvements to the length and quality of their
lives. As a clinical-stage company with a broad portfolio in
multiple therapeutic areas, ChemoCentryx pushes beyond ---good
enough--- and strives for a totally new way of healingPosition
Overview:The Sales Operations Manager will be responsible for
driving and measuring sales force performance, providing timely and
accurate data and analysis to support sales force objectives, and
providing sales operations subject matter expertise including CRM
system management, data validation and governance, and incentive
compensation administration. This role will partner closely with
Sales, Marketing, IT and other internal departments to deliver
efficient and effective processes and tools for the Sales
organization.Essential Duties and ResponsibilitiesProvide CRM
system business input, facilitate business process assessments,
improvement recommendations and implementation in partnership with
IT and vendorsLead data stewardship by working closely with IT,
business partners and data vendors on CRM, MDM, data warehousing
projectsManage sales and affiliation data validation process;
ensure timely availability of data and reports to the Commercial
organizationCollaborate with cross-functional team to ensure data
quality and integrity of various secondary sourcesManage the sales
force geography alignment and provide outputs to downstream
systems/vendorsWork closely with Sales management and Commercial
Analytics & Operations team to develop key metrics to measure and
monitor performance through dashboards/reportsResponsible for
development of call plan optimization and call plan adherence
reportingProvide coordination and support to sales force incentive
program. Responsible for the incentive compensation process,
including goal setting, IC payouts and IC reportingIdentify
opportunities to streamline sales operations processes or develop
standardized reports for repeated ad hoc analytical requestsPartner
with Sales Training to develop communication and training to
increase adoption of sales systems and reports
RequirementsBachelor---s degree in business, finance, math or
computer scienceThree or more years of experience in the
biotech/pharma industry, supporting a Commercial function.
Excellent problem-solving skills, details oriented with focus on
quality and accuracyStrong verbal and written communication skills,
proficient in interacting with sales leadershipDemonstrated ability
to influence without direct authority and to develop and maintain
strong cross-functional partnershipsProven track record of working
effectively in a collaborative, fast-paced, multi-tasking
environmentWorking knowledge of CRM system (Veeva, SFDC)Familiarity
with relational database, data warehousing, MDM preferredFluency in
analytical tools required (Tableau, PowerBI, Qlik, SAS,
SQL)Proficiency in MS Office suiteDepartment:
Sales/MarketingLocation: Mountain View, CAJob type: Full Time
Keywords: ChemoCentryx, Mountain View , Sales Operations Manager, Executive , Mountain View, California
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