Group Product Manager, QuickBooks Commerce

Company: Intuit
Location: Mountain View
Posted on: January 12, 2021

Job Description:

Join our missionIntuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we---re using technology to build solutions to challenging financial problems for millions of people around the world.OverviewPeople who work for themselves fuel our global economy. In the US, small businesses employ 60% of the workforce and create 80% of new jobs, internationally the stats are even more skewed. But the odds arestacked against them. One of two fails in the first five years, two of three before they can turn ten.Intuit---s Small Business and Self-Employed Group is devoted to creating tools and services that dramatically improve the chances of success for small businesses around the world - from mileage tracking to invoicing, from payroll to accounting, from creating new ways to access capital to forging deep connections to expertise.For businesses, getting customers is their 1 priority. 47% of SMBs cited reaching new customers as the primary reason for opening a sales channel, and 40% of expenses are dedicated to finding their next customer. Meanwhile, purchasing behavior continues to shift to omnichannel with ecommerce growing 3x the rate of offline sales. This shift to online purchasing is only being accelerated by stay-at-home orders due to COVID-19, with ecommerce growth in excess of 100% year-over-year. Product-based businesses (PBBs) looking to grow must expand beyond one channel in order to be competitive, and they arestruggling to do so. Today, only 49% of businesses are selling in more than one channel. 36% of businesses are not selling online at all. They hesitate to expand to additional channels because they are afraid that managing across different channels will be too difficult. They avoid it because they see managing multiple channels as too complicated or time-consuming. These different channels don---t integrate with each other and the current solution providers have no incentive to do so. This represents a huge opportunity for Intuit to help our customers grow their business with our QB Commerce solution.We are seeking an exceptional product leader who thrives on changing the status quo and is laser-focused on making every experience intuitive for our customers. This individual will build and lead a dedicated and passionate team of product managers and partner closely with developers and designers to deliver superior growth for our e-commerce business. What you'll bringDeep knowledge of the e-commerce industryExperience driving growth of product from launch phase to scaled adoptionApplied understanding of Artificial Intelligence and applicability to delivering predictive and personalized solutions for small business customersProven track record of delivering successful large-scale digital experiencesAbility to lead cross-functional groups and drive actionExperience designing simple and intuitive web and mobile user interfacesExcellent verbal and written communication skills with the ability to communicate at all organizational levelsHigh level of professionalism, passion and a sense of urgency to ---make things happen---.Undergraduate degree required; advanced degree a plusHow you will leadPlay a leadership role in driving e2e QBCommerce customer experiences with an eye towards QBCommerce integration with QBO and Intuit capabilities as a whole.Closely partner with PD, XD, peer PMs from QBCommerce and other stakeholder organizations and with cross-functional stakeholders across marketing, sales, CS, analytics & other organizations - in the services of delivering the best end to end customer experience while driving the businessEngage in both product strategy, planning and executionRepresent QBCommerce in internal and external forums as neededMotivate, empower, and grow a team of talented product managers to deliver solutions that delight our small business customers; lead by example; plan and conduct experiments to validate and grow solution ideas; challenge the status quoBe bold and be entrepreneurial; foster a culture of innovation and impactCollaborate with other QuickBooks ecosystem partners (e.g., Capital, Payroll, Sales tax, Time tracking, and Accounting, etc.) to build end-to-end delightful experiences for the customerPartner closely with senior leadership and cross-functional teams (e.g., product developers, designers, operations, marketing and customer support, etc.) to build innovative digital experiences across Web, Tablet and Mobile platformsUse lean hypotheses and experimentation to define and develop mechanisms that optimize customer acquisition and usage of the features to deliver high-impact experiencesquicklyIdentify and assess opportunities to accelerate or amplify the offering through external partnerships or acquisitionsDefine and analyze key performance metrics to support and inform product decisions for new areas of commerceStay close to the customer and industry trends to bring unique differentiation to the business and customer experiencesCommunicate effectively and have a bias towards actionBe a change agent who helps to continually optimize and improve product adoptionsServe as the product evangelist, advocating for the customer every step of the way

Keywords: Intuit, Mountain View , Group Product Manager, QuickBooks Commerce, Executive , Mountain View, California