Group Product Manager, QuickBooks Commerce
Company: Intuit
Location: Mountain View
Posted on: January 12, 2021
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Job Description:
Join our missionIntuit is a mission-driven, global financial
platform company that gives everyone the opportunity to prosper.
With products like TurboTax, QuickBooks and Mint, we---re using
technology to build solutions to challenging financial problems for
millions of people around the world.OverviewPeople who work for
themselves fuel our global economy. In the US, small businesses
employ 60% of the workforce and create 80% of new jobs,
internationally the stats are even more skewed. But the odds
arestacked against them. One of two fails in the first five years,
two of three before they can turn ten.Intuit---s Small Business and
Self-Employed Group is devoted to creating tools and services that
dramatically improve the chances of success for small businesses
around the world - from mileage tracking to invoicing, from payroll
to accounting, from creating new ways to access capital to forging
deep connections to expertise.For businesses, getting customers is
their 1 priority. 47% of SMBs cited reaching new customers as the
primary reason for opening a sales channel, and 40% of expenses are
dedicated to finding their next customer. Meanwhile, purchasing
behavior continues to shift to omnichannel with ecommerce growing
3x the rate of offline sales. This shift to online purchasing is
only being accelerated by stay-at-home orders due to COVID-19, with
ecommerce growth in excess of 100% year-over-year. Product-based
businesses (PBBs) looking to grow must expand beyond one channel in
order to be competitive, and they arestruggling to do so. Today,
only 49% of businesses are selling in more than one channel. 36% of
businesses are not selling online at all. They hesitate to expand
to additional channels because they are afraid that managing across
different channels will be too difficult. They avoid it because
they see managing multiple channels as too complicated or
time-consuming. These different channels don---t integrate with
each other and the current solution providers have no incentive to
do so. This represents a huge opportunity for Intuit to help our
customers grow their business with our QB Commerce solution.We are
seeking an exceptional product leader who thrives on changing the
status quo and is laser-focused on making every experience
intuitive for our customers. This individual will build and lead a
dedicated and passionate team of product managers and partner
closely with developers and designers to deliver superior growth
for our e-commerce business. What you'll bringDeep knowledge of the
e-commerce industryExperience driving growth of product from launch
phase to scaled adoptionApplied understanding of Artificial
Intelligence and applicability to delivering predictive and
personalized solutions for small business customersProven track
record of delivering successful large-scale digital
experiencesAbility to lead cross-functional groups and drive
actionExperience designing simple and intuitive web and mobile user
interfacesExcellent verbal and written communication skills with
the ability to communicate at all organizational levelsHigh level
of professionalism, passion and a sense of urgency to ---make
things happen---.Undergraduate degree required; advanced degree a
plusHow you will leadPlay a leadership role in driving e2e
QBCommerce customer experiences with an eye towards QBCommerce
integration with QBO and Intuit capabilities as a whole.Closely
partner with PD, XD, peer PMs from QBCommerce and other stakeholder
organizations and with cross-functional stakeholders across
marketing, sales, CS, analytics & other organizations - in the
services of delivering the best end to end customer experience
while driving the businessEngage in both product strategy, planning
and executionRepresent QBCommerce in internal and external forums
as neededMotivate, empower, and grow a team of talented product
managers to deliver solutions that delight our small business
customers; lead by example; plan and conduct experiments to
validate and grow solution ideas; challenge the status quoBe bold
and be entrepreneurial; foster a culture of innovation and
impactCollaborate with other QuickBooks ecosystem partners (e.g.,
Capital, Payroll, Sales tax, Time tracking, and Accounting, etc.)
to build end-to-end delightful experiences for the customerPartner
closely with senior leadership and cross-functional teams (e.g.,
product developers, designers, operations, marketing and customer
support, etc.) to build innovative digital experiences across Web,
Tablet and Mobile platformsUse lean hypotheses and experimentation
to define and develop mechanisms that optimize customer acquisition
and usage of the features to deliver high-impact
experiencesquicklyIdentify and assess opportunities to accelerate
or amplify the offering through external partnerships or
acquisitionsDefine and analyze key performance metrics to support
and inform product decisions for new areas of commerceStay close to
the customer and industry trends to bring unique differentiation to
the business and customer experiencesCommunicate effectively and
have a bias towards actionBe a change agent who helps to
continually optimize and improve product adoptionsServe as the
product evangelist, advocating for the customer every step of the
way
Keywords: Intuit, Mountain View , Group Product Manager, QuickBooks Commerce, Executive , Mountain View, California
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