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Partnership Success Manager (K-12 and Universities)

Location: Mountain View
Posted on: January 9, 2021

Job Description:

About UsOur mission is to make education accessible and over the last two decades has become the leading online education platform delivering a personalized learning experience across a broad continuum of education for over 30 million students, instructors, and professionals every month.As a member of the team, you'll help empower millions of learners to achieve their education and career goals. We focus on increasing access to education because we know information is the ultimate equalizer and that education is key to upward mobility. Every minute a learner enrolls in a course and our College Accelerator solution. has collectively saved students $132 million in college tuition.You'll also be part of a company dedicated to contributing to society. has donated $23 million in-kind value across social impact programs, including matching employee contributions to non-profit organizations and millions to help schools during the pandemic.At, we know that strong communities are built on the power of our diversity and we respect and strive to understand for the diverse identities, race, ethnicities, backgrounds, and perspectives of our team members. And our work and company culture have been consistently recognized, including:* Inc. Best Place to Work* Fortune Great Places to Work - Best Workplaces in the Bay Area* Golden Bridge Awards - Gold Winner, Corporate Social Responsibility* San Francisco Business Times & Silicon Valley Business Journal - Best Places to WorkWe are looking for a talented business-minded individual to manage and support's growing portfolio of academic institutions and University partners. The Partnership Success Manager will be responsible for developing customer relationships that promote retention and high revenue growth.Come join us on our mission and make a difference.About the Partnership Success Manager (K-12 and Universities) PositionThe ideal candidate thrives in building one-to-one relationships and is skilled at identifying new business opportunities, delivering dynamic presentations, and engaging across all levels of leadership. This Partnership Success Manager has a unique opportunity to make a tangible impact within our Partnerships organization by delivering measurable revenue results. The Partnerships team plays a very strategic role in helping teachers and faculty educate learners across many diverse schools and universities in the U.S. and around the world.Responsibilities* Manage a large academic partner portfolio, tiered based on current size and future opportunity* Achieve and exceed established revenue and growth targets by growing users, establishing utilization benchmarks, and driving engagement* Manage all aspects of subscription partners from implementation to ongoing marketing initiatives* Utilize data-driven account management by continuously collecting, monitoring, and presenting data on KPIs both internally and externally and taking timely action based on these insights* Develop and execute growth plans for high-value partners, in which you identify the ways can best serve the various needs of the institution, its teachers, faculty and learners* Nurture instructors as ambassadors and advocates and leverage their passion for our product to navigate the academic bureaucracies and increase revenues year-round* Coordinate resources to ensure the customer experiences seamless service delivery from integrations, operations, curriculum, support, billing, training, and development* Collaborate with cross-functional teams to optimize the user experience and increase engagement ultimately, maximizing annual recurring revenue* Support sales team with product demos, presentations and other deliverables as neededRequirements* 5+ years of experience in Account Management, Client Management roles* 2+ years of experience with sales or client management for academic institutions (K-12 and/or Higher Ed) , where bottom-up faculty buy-in was critical and top-down strategic administrator relationships were essential to long-term business' success* Strong organization skills and the ability to keep track of both the high-level progress and the small details* High level of responsiveness, putting client's and team members needs first* Excellent written and verbal communication* Dynamic storyteller and presenter* Creative and data driven* Expert in MS Excel, Word, Power Point, and Outlook* Willingness to travel (up to 1-2 times a quarter) (Post-COVID)* Bachelor's Degree in business, communications, or related fieldPreferred Requirements* Experience managing large K-12 institutional clients* Understanding academic budget cycles for K-12 and colleges in the U.S. and around the world* Product marketing experiencePlease Note: With the current shelter-in-place orders, new employees are being onboarded and working remotely. Once the order is lifted and it's safe to return to the office, this position will be located in our office in Mountain View, CA.Life at Study.comAt, you'll join an Agile team, making a big impact in a cross-functional, collaborative environment where team members wear different hats and regularly interact with senior leadership. We get things done and move's team members, together with our Study Studio network of instructors, tutors, subject matter experts, video animators, and editors, have developed 1.5 million learning resources on our platform. This includes micro-lessons, videos, flashcards, lesson plans, worksheets and more, fueling 16 million hours of learning engagement a year.We are in the heart of downtown Mountain View, just a few steps from the Caltrain station. And regardless if we are in the office or sheltered at home, we have comprehensive health and wellness benefits. We offer ongoing education and professional growth opportunities, including a life-long membership to You can also expect:* 100% paid health, vision, and dental insurance for employees* 401(k) with employer match* 20 - 30 PTO days each year (increases with tenure)* 10 paid holidays* Work at home setup stipend* Company-sponsored gym memberships* Free Caltrain Pass* Tuition reimbursement and gift matching provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. In addition to federal law requirements, complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Additionally, qualified applicants with arrest and conviction records will be considered for the position in accordance with applicable state and local laws.Powered by JazzHR0GWKZEwHX2

Keywords:, Mountain View , Partnership Success Manager (K-12 and Universities), Executive , Mountain View, California

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