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Senior/Principal Product Manager, QuickBooks Live New Services

Company: Intuit Inc.
Location: Mountain View
Posted on: November 21, 2020

Job Description:

COVID-19 Update: To protect the health and safety of Intuit employees and prospective candidates, we---ve made adjustments to our interviewing process. Learn more about how to prepare for your virtual interview here . Senior/Principal Product Manager, QuickBooks Live New Services Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we---re using technology to build solutions to challenging financial problems for millions of people around the world. Overview Come join the QuickBooks Live Product team as the leader of New Services for our Live platform QuickBooks Live connects small businesses to virtual experts, creating a partnership that ensures small-business businesses (SMBs) get the best help they need to start, run, and grow their businesses. We---re specifically looking for a Product Manager to help define the portfolio of future Live services for our Small Business and Self Employed (SE) customers. Your role is to develop awesome new Live experiences that help business owners around the world feel empowered and confident. In this role, you will be driving innovative end to end experiments to help define the next areas of growth for QuickBooks Live. This role will spearhead the discovery of new Live services by understanding the external trends in the SMB and SE landscape and specifically evaluate the growing need and opportunities for virtual services. This discovery team will be tasked with uncovering the key pain points the businesses face and then designing experiments with possible Live experiences to solve them. You will lead a cross-functional team, aka ---discovery pod--- consisting of designers, engineers, and our services partners to craft lean experiments testing the key leap of faith assumptions either in or outside the Intuit ecosystem and building initial prototypes of our futures services for both customer and expert. We are looking for candidates who have deep product management experience, strong customer empathy, a bias for action, excellent execution capability, and strategic vision. Be prepared to stretch yourself by leading multiple high impact, high visibility initiatives What you'll bring 7 or more years designing and delivering world-class products and consumer product experiences in a Product Management role in experiment-driven, data-informed, iterative development environments Fintech and startup experience a plus Proven ability to develop and champion a product vision, strategy, and roadmap for a product area in support of customer needs and company objectives Skilled in customer discovery and customer development methods; proven success in identifying internal/external customer needs and corresponding opportunities Technically conversant and forward thinking, ideally in areas of data science, machine learning, and knowledge engineering Skilled in evaluating the competitive landscape, identifying compelling solutions, analyzing technologies, and assessing the importance of emerging tools and platforms Able to leverage business insights and analytics to ensure cross-functional alignment and help teams drive strategic partnerships and new investments forward Highly effective as both a senior individual contributor and experienced in coaching/developing others Deep customer empathy and curiosity that---s paired with knowledge of how to gather and synthesize consumer needs; knowledge of the financial mindset of everyday Americans is a plus Proven ability to connect and collaborate with product, UX, and engineering teams and strategic partners and ---translate--- between them Excellent leadership and interpersonal skills; ability to persuade, communicate the vision and motivate people at every level; collaborative working style Strategic mindset; comfort with ambiguity; focus on quality and results Strong EQ and leadership skills; excellent analytical and quantitative abilities; proficiency in product analytics, testing methodologies and data-backed decision processes Passion for helping to improve the lives of our small business customers; knowledge of the financial mindset of everyday Americans is a plus Undergraduate degree in computer science, electrical engineering or a related technical discipline; MBA is a plus How you will lead Collaborate closely with our strategic partners, senior business leaders, and senior product leaders to define the vision, strategy, and multi-quarter offering roadmap for QuickBooks Live new services Be data driven; deeply understand the customer problem via experiments, and talking to potential Live experts; measure practices and outcomes; understand the market trends and competitive landscape Drive new product/service experiences from beginning to end framed with clear leap of faith assumptions, product ideas, user value, and benefits to end users and experts Build, lead, and grow a cross-functional discovery pod; plan and conduct experiments to validate solution ideas; challenge the status quo Champion the validated offering prototypes with internal stakeholders and cross-functional groups to secure buy-in for execution to the roadmap Be bold and be entrepreneurial; foster a culture of innovation and impact Communicate effectively, collaborate, and have a bias towards action Share knowledge, mentor others; be a product evangelist Hear from our employees Senior Data Scientist - Machine Learning Futures Group Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path. Be part of a world-class culture Our culture We know that innovation thrives in an inclusive environment. We want employees with a wide range of life experiences to bring new ideas and perspectives to the table. Our values are central to our culture. They---ve been our guiding star since our founding and have allowed us to thrive as we work on behalf of our 50 million customers. People who give their best deserve the best in return. We offer rewards that include everything you---d expect, and even more that you wouldn---t. Enjoy the best in class perks and benefits at Intuit. Our culture and entrepreneurial spirit have earned us a spot on ---Best Companies to Work For--- lists year after year. Join us in our mission to power prosperity around the world. EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law. Intuit is proud to be an equal opportunity and affirmative action employer. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please talk with your recruiter or send a request to For more information, please read our EEO policy .

Keywords: Intuit Inc., Mountain View , Senior/Principal Product Manager, QuickBooks Live New Services, Executive , Mountain View, California

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