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Group Development Manager, Virtual Expert Platform

Company: Intuit
Location: Mountain View
Posted on: November 21, 2020

Job Description:

OverviewCome join the Virtual Expert Platform - Collaboration and Help team as a Group Development Manager. Virtual Expert platform will provide a set of capabilities that include, Chat, Telephony, Video, co-browsing, appointments, secure document sharing and storage, Intelligent routing and matching that allows our customers and experts to seamlessly collaborate with the highest level of trust, ease of usage, world class availability and quality, flexibility and have an enjoyable experience as we help them Power towards their Prosperity.What you'll bring

  • BS/MS in Computer Science or equivalent work experience
  • 5+ years of software development experience building SaaS platforms or applications
  • 3+ years of cloud experience, building and operating services using Amazon Web
  • Services, use of Lambda and container orchestration systems are a plus
  • 3+ years of software engineering experience with high level programming languages
  • such as: Java, JavaScript, GoLang, Ruby, or Python
  • Experience with workflow engine; prior mobile experience is a plus
  • Experience with Managing Full stack teams, preferably Java microservices, Python, React
  • Experience with organizational change management to build a platform mindset is desired.
  • 3+ years of experience, working collaboratively with development teams, assisting with
  • SCM and build support, setting up CI/CD pipelines, etc
  • Strong understanding of SOA and distributed systems implemented using container or
  • serverless technologies
  • Knowledge of agile project methodologies. Experience with writing user stories in Jira,
  • grooming project backlogs, planning sprints, and working with Scrum or KanbanHow you will lead
    • Bring thought-leadership, customer obsession, innovation and cloud expertise to drive a technology shift which will disrupt the Care industry, enable new breakthrough services and capabilities, and thrive at a global scale
    • Transform and build the next generation Virtual Expert Collaboration platform by driving end to end ownership of these capabilities through simple, elegant, modern, durable, scalable architecture so it is easy to connect Customers to Experts and provide the best experience possible on network platform.
    • Utilize AI/ML and data science to drive customer benefit, empower our global care experts and enable personalization about every meaningful touchpoint
    • Partner deeply with AWS to identify required use cases, co-develop new services, align engineering efforts for current and target state systems and shape respective roadmaps
    • Will need to demonstrate customer obsession of the platform through Operational and Engineering excellence including Uptime, Quality, Speed to market, Developer productivity and make data driven decisions.
    • Work with cross-functional team members from Architecture, Product Management, and Production Operations to develop, test, and release features
    • Define and drive software engineering standards across Customer Success Technology development teams to maximize engineering excellence and developer productivity
    • Coach and mentor other engineers on technology best practices and help build an SRE community driven to automate

Keywords: Intuit, Mountain View , Group Development Manager, Virtual Expert Platform, Executive , Mountain View, California

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