Lead Customer Support Engineer - Memory

Company: Intel Corporation
Location: Santa Clara
Posted on: May 24, 2025

Job Description:

Lead Customer Support Engineer - Memory page is loadedLead Customer Support Engineer - MemoryApply locations US, Oregon, Hillsboro, US, California, Folsom, US, California, Santa Clara, US, Texas, Austintime type Full timeposted on Posted 3 Days Agojob requisition id JR0274935Job Details:Job Description:The Lead Customer Support Engineer will be supporting internal and external customers of Intel Foundry, focusing on Memory Compilers, Custom Embedded Memories, and eFUSE.The responsibilities will include:

• Timely resolution of customer issues related to Memory functionality, Memory timings and Memory usage in SOC's.
• Replication, debug of issues either individually or through experts and managing interactions with customers and IP developers to fully understand the issue, provide workarounds and solutions.
• Developing great working relationships with customers and R&D teams.
• Understanding of the competitive landscape and proactive identification of gaps in the FIP offering and proposing solutions to address such gaps. Helping customers boost productivity.
• Identification, prioritization of customer requirements and collaboration with Customer Account Management and R&D functions on developing FIP roadmap and delivering solutions.
• Proactive contribution to customer facing and internal documentation and technical training materials.
• Developing technical presentations, app notes and assisting customers in FIP evaluation.
• Influencing R&D and QA team on ensuring continuous improvement of FIP collateral quality.Qualifications:You must possess the minimum qualifications listed below to be considered for this position. Preferred qualifications are not required, but all other things being equal they will give you an advantage in the interview process.Minimum Qualifications:
  • Bachelor's degree in electrical engineering, computer science or similar engineering field with 10+ years or a Master's degree and 8+ years of Memory design experience.
  • Experience working on at least some of the different types of memories (SRAM/ROM/RF/TCAM, eFuse, antiFuse).
  • Experience hands-on working in all aspects of memory design (circuit design, layout, characterization, views generation, views use, QA) is a must.
  • The role would require the person to have in-depth working knowledge of different memory architectures and all memory views (gds, oasis, spice, lef, cdl, lib, verilog, atpg, pgv, apl, ndm, mtv, etc.).
  • Understands memory integration in SOC and how views are consumed in EDA flows.
  • Understanding of SoC design utilizing at least one industry standard EDA tool stack (Synopsys, Cadence, Siemens EDA).
  • Experience with physical, timing and reliability sign off, including hands-on experience in resolving related issues in design.
  • Experience presenting to customers and upper management.
  • Experience debugging design and EDA workflow issues, combined with experience prioritizing based on deep understanding of the impact on customers.
  • Hands-on experience with customer support in at least one of the following domains: Memory Design, Memory Compiler Design, eFUSE and antiFUSE.
  • Scripting skills, preferably in TCL and Python.Preferred Qualifications:
    • Team leadership experience.
    • Experience with project management best practices.
    • Experience using Jira Service Management and Jira Software platforms.
    • Experience prioritizing and dispositioning multiple streams of issues and customers.
    • Experience with design and sign-off on advanced process nodes.Job Type:Experienced HireShift:Shift 1 (United States of America)Primary Location:US, Oregon, HillsboroAdditional Locations:US, California, Folsom, US, California, Santa Clara, US, Texas, AustinBusiness group:As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art -- from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world-class Supply Chain and facilities support.Posting Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.Position of TrustN/ABenefits:We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation.Annual Salary Range for jobs which could be performed in the US:$186,070.00-$262,680.00Salary range dependent on a number of factors including location and experience.Work Model for this RoleThis role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.
      #J-18808-Ljbffr

Keywords: Intel Corporation, Mountain View , Lead Customer Support Engineer - Memory, Engineering , Santa Clara, California