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QA Engineering Manager

Company: NICE
Location: Mountain View
Posted on: March 30, 2024

Job Description:

At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.

Position: QA Manager

Location: Mountain View, CA

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, case management and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading.

Job Description

We are looking for QA Manager to lead our Global QA team. The Global QA Manager will be responsible for driving our QA initiatives and efforts across all locations. The Global QA Manager will be responsible for ensuring that our products are fully tested using the latest techniques.


Management- You will be responsible for managing, hiring, and training QA engineers as well as aligning resources as per business needs.

Communication- You will need to write reports and relay information to employees in person, and management on releases and risks. You will need to work with Project managers to ensure QA deliverables are on-time and identify any risk upfront.

Coding Comprehension- You should be able to read and write computer coding languages like Java and Python to identify potential problems and find ways to streamline software delivery.

Creative and Innovative Thinking- Find creative and innovative solutions for complex software and business issues and apply these solutions to resolve problems

Ability to adapt quickly to changes and maintain high team morale and efficiency.

Ability to work collaboratively with teams to address their needs, motivate them throughout the project, and identify opportunities to add their own support directly when needed.

Ability to provide oversight and analysis of work estimates and defend and articulate work efforts.

Ensure team adheres to established test case standardization & best practices.

Ability to work collaboratively in teams with other specialized individuals.

Instill team empowerment, ownership, and accountability

Able to work in a fast-paced, technical environment with minimal oversight and in a professional manner.

Ability to measure team and individual performance through standardized key performance indicators, and the ability to push the quality bar higher

Staying on top of the cutting-edge testing techniques and trends, implementing the technologies and ensuring higher quality products on projects


  • 20+ years of Quality Assurance Experience
  • 10+ years as a Quality Assurance Manager
  • 5+ years working with CloudOps
  • Led QA teams globally (multiple locations)
  • Responsible for testing Cloud based solution (Private, AWS, Azure)
  • Responsible for testing products AI models
  • Responsible for testing products in the financial crime market (Fraud and Anti Money Laundering)
  • Responsible for testing API based solutions
  • Responsible for testing Realtime solutions
  • Responsible for testing high volume transaction solutions
  • Experience with using and building QA Automation
  • Experience testing React based UIs
  • Experience testing MicroServices based architectures
  • Experience testing solutions that leverage databases (MySQL, Postgres and MongoDB)
  • Experience testing BI solutions
  • Experience with CI/CD Pipelines (Jenkins, Artifactory, Jira, Confluence. Bitbucket)
  • Experience with Cloud based Release Management
  • Experience with code scanning services like Blackduck and Veracode
  • Experience with Security services like MFA, Encryption and testing for Security
  • Experience with Agile development and SCRUM
  • Experience with Linux systems

    Nice to have
    • Experience with Performance Testing plans and tools
    • Experience with I18N product testing
    • Experience using AI to build tests and test plans
    • Experience with Security services like MFA, Encryption
    • Experience with Superset BI framework
    • Experience with Snowflake, Graph Database, Time Series Databases
    • Experience with Rules engines and workflow engines

      Soft Skills

      Demonstrate strong leadership skills

      Excellent verbal and written communication skills including the writing and presenting of presentations around testing strategies and best practices.

      Ability to work in a cross-functional and cross-domain environment and drive discussions with various leaders across the company

      EEO Employer/Vet/Disabled

      About NICE

      NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

      Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

      NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Keywords: NICE, Mountain View , QA Engineering Manager, Engineering , Mountain View, California

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