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Customer Support Engineering 10

Company: ICONMA, LLC
Location: Mountain View
Posted on: November 24, 2022

Job Description:

  • Resident Quality / Customer Satisfaction Engineer Located at Customer Facility.
  • Acts as liaison and first point of contact to assist with mitigating risk and addressing quality concerns with Client products. Provides information relevant to New Products & New processes.
  • Work with team to implement cost reduction initiatives where applicable.
  • Provide suggestions / solution plan to internal functions for customer problem solving.
  • Establish and maintain oral and written communications with the appropriate Customer and Client contacts / organizations.
  • Track Customer complaints (WFCC formal as well as Informal).
  • Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement.
  • Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf).
  • Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling Client products in their processes.
  • Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback to customer.
  • Participate as part of the vehicle assembly plant Quality Team including fostering communication and building strong relationships with customer to improve customer satisfaction level.
  • Coordinate Client in-Plant coverage for prototypes, pilots run, special runs and new model year start-up.
  • Follow EHS policies where applicable.
  • Coordinate sorts, reworks, and special studies as needed.
  • As a Client Quality team member, proactively work with other divisional CSE's to solve issues and contain problems to protect the customer and Client.


    • BS Engineering Degree or equivalent STEM Major.
    • Proficient Microsoft Office Skills.
    • Excellent Organization Skills.
    • Excellent Communication Skills.


      • Prior Wiring Harness Engineering Experience.

        As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

Keywords: ICONMA, LLC, Mountain View , Customer Support Engineering 10, Engineering , Mountain View, California

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