Customer Integration Engineer - Teleoperation
Company: Phantom Auto
Location: Mountain View
Posted on: February 25, 2021
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Job Description:
Founded in 2017, Phantom Auto is the only company capable of
remotely monitoring, guiding, and driving vehicles from thousands
of miles away. Our teleoperation solution is the missing piece in
making autonomous vehicles a reality.We are an energetic and
passionate team on a mission to build the future of driving.At
Phantom, every day is a unique adventure as we work with the
world's leading autonomous vehicle companies. Because we work with
companies all around the world, we have the unique opportunity to
work with many incredible vehicles and use cases.As an early team
member, you will be instrumental in defining the foundations of our
product and culture.If you are determined to take on the world's
most complex challenges and help build an industry-defining
company, this is the opportunity for you.As a Customer Integration
Engineer, you'll be responsible for the successful integration of
Phantom's teleoperation technology into customer products in the
automotive and robotics industries.Responsibilities* Perform
on-site customer integration, remote technical troubleshooting.*
Willingness to travel between 10% - 30% of the time.* Serve as the
face of Phantom Auto and manage customer relationship with project
manager.* Perform hardware, software, and networking set-up of
autonomous vehicle systems.* Serve as a problem solver and ensure
the deployment of Phantom hardware and software.* Ensure all system
performance expectations are achieved. Log and relay all on-site
issues to our operations and engineering teams.* Understand and
optimize customer/site workflows and ensure our product satisfies
customer's use cases and workflows.* Conduct Acceptance Testing
with the customer.Requirements* (BS/MS) Bachelor or Master of
Science or equivalent degree in Computer Science, Computer
Engineering, Electrical Engineering or related fields.* 3+ years of
professional experience with Python, Javascript (ES6), or C++ (or
Java).* Great interpersonal communication skills.* Previous
experience working with customers.* Experience with networking.*
Familiar with Wireshark, Tcpdump, and Linux tools (ss, netcat,
etc)* Knows how to work with TCP and UDP protocols* Experience
configuring Linux network devices and interfaces* Strong Linux
background.Preferred* Previous experience deploying and integrating
software at customer sites.* Experience with electronics/hardware.*
Experience in automotive or robotics.* 5-7 years of experience with
C++, Python, and JS.* Experience with streaming multimedia (video,
audio, data).* Familiarity with containers (Docker / Kubernetes).*
Experience with Unix sockets.* Experience with WebSockets.Benefits*
401K* Employer-covered 99.9% of health premiums, free dental &
vision* Early-stage equity
Keywords: Phantom Auto, Mountain View , Customer Integration Engineer - Teleoperation, Engineering , Mountain View, California
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