MountainViewRecruiter Since 2001
the smart solution for Mountain View jobs

Customer Success Engineer - C2L

Company: EdCast Inc.
Location: Mountain View
Posted on: February 22, 2021

Job Description:

Mountain View, California, United States Full time 21-US-CS-1175 EdCast is the AI-Powered Knowledge Cloud solution for unified discovery, personalized learning and knowledge management across the enterprise. Its award-winning platform is used internationally by Global 2000 companies and large government organizations, including NASSCOM and World Economic Forum, to solve the discovery and curation problems across all external and internal knowledge sources. EdCast's offerings include its Learning Experience Platform (LXP) and MyGuide's in-app guides, intelligence, and automation for business software. Customer Success Manager - Contract to Launch This position will focus on onboarding of new customers and facilitating growth and expansion of existing customers. It requires deep technical knowledge and strong organizational/project management skills.

  • The Customer Success Engineer will work with new and existing customers to derive business value (ROI) from their investment and identify and execute on new business opportunities.
  • Deploy MyGuide to new customers. Implementation consultant and project management activities.
  • Prepare for and run new customer kickoff meeting, work with customers to define success criteria, milestones, and objectives, build and execute on project plans
  • Understand the customers business, their needs and challenges, and be a trusted advisor recommending solutions that meet the customers needs.
  • Develop Deep Product Knowledge and explain technical concepts and answer technical questions.
  • Assist with late sales process, technical demo's, solutions overviews, etc. Sales Engineering (SE) or Solution Consulting activities.
  • Develop technical solutions that leverage the deep capabilities of MyGuide product
  • Prepare presentations, and demo MyGuide to new stakeholders within the organization. Articulate the value of MyGuide to identify expansion and upsell opportunities.
  • Build, maintain and leverage strong relationships with Business Decision Makers and IT Decision Makers within each customer to influence solution delivery and adoption.
  • This role will initially specialize in EdCasts MyGuide product offering, and later expand to represent other EdCast products within your assigned customers. Requirements
    • 5+ years of customer facing and technology experience using Saas applications, front-end web development, or other applicable software.
    • Deep understanding of SaaS customer engagement and customer success methodologies.
    • Strong communication, ability to prepare and present to technical and business audiences.
    • Experience with solution selling or technical sales enablement.
    • Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers and influence decisions.Proven ability to map the customer's business process to product capability.
    • Strong interpersonal skills that establish Trusted Advisor relationships with clients.
    • Strong organizational/time management skills and the ability to manage multiple projects simultaneously. An opportunity to get ahead in your career by building a great and exciting portfolio that helps others get ahead in theirs. You will be joining a truly passionate and multicultural team willing to make a difference and positively disrupt the way learning is done within organizations. We believe in lifelong learning. We believe we can create abundant opportunities for workforce learning and up-skilling within the organization ecosystems. We have the spark, the ambition, the drive and the passion of making an impact in the world. EdCast collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details. EdCast does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Keywords: EdCast Inc., Mountain View , Customer Success Engineer - C2L, Engineering , Mountain View, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Engineering Jobs


Mac Tools Seeking Mechanics - Automotive Technicians - Full Training
Description: Job title: Mac Tools Seeking Mechanics - Automotive Technicians - Full Training br br Job description: br br Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom (more...)
Company: Mac Tools
Location: San Bruno
Posted on: 03/6/2021

Mac Tools Seeking Mechanics - Automotive Technicians - Full Training
Description: Job title: Mac Tools Seeking Mechanics - Automotive Technicians - Full Training br br Job description: br br Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom (more...)
Company: Mac Tools
Location: Danville
Posted on: 03/6/2021

Sr Hardware Design Engineer (OPEN FOR RELO)
Description: We are open for relocation br SUMMARY ul li This individual will be responsible for working closely with the Software and Hardware groups to provide the electrical designs. li The primary (more...)
Company: Comrise
Location: Pleasanton
Posted on: 03/6/2021


Associate Civil Engineer (Public Infrastructure Projects)
Description: Our Oakland, CA office is actively seeking an Associate Civil Engineer with Public Infrastructure project background Career Opportunity: Associate Civil Engineer Public Infrastructure Projects Location: (more...)
Company: TJG Civil Engineers and Land Planners
Location: Walnut Creek
Posted on: 03/6/2021

Mac Tools Seeking Mechanics - Automotive Technicians - Full Training
Description: Job title: Mac Tools Seeking Mechanics - Automotive Technicians - Full Training br br Job description: br br Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom (more...)
Company: Mac Tools
Location: Lodi
Posted on: 03/6/2021

Data Engineer
Description: Acquire data from a variety of sources, intelligent change monitoring, data mapping,
Company: Redica Systems
Location: Pleasanton
Posted on: 03/6/2021

Mac Tools Seeking Mechanics - Automotive Technicians - Full Training
Description: Job title: Mac Tools Seeking Mechanics - Automotive Technicians - Full Training br br Job description: br br Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom (more...)
Company: Mac Tools
Location: Walnut Creek
Posted on: 03/6/2021

Principal Quality Assurance Engineer
Description: EnvironmentFull-time, Monday to Friday, Milpitas, California br br Description Principal Quality Assurance Engineer will be responsible for the following: li Oversee the delivery of customized (more...)
Company: Abzooba India Infotech Private Limited
Location: Milpitas
Posted on: 03/6/2021

Mac Tools Seeking Mechanics - Automotive Technicians - Full Training
Description: Job title: Mac Tools Seeking Mechanics - Automotive Technicians - Full Training br br Job description: br br Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom (more...)
Company: Mac Tools
Location: Rohnert Park
Posted on: 03/6/2021

AWS DevOps Engineer
Description: br Hi, br br Greetings from 8kmiles br br We have a job opening for the position of AWS Devops Engineer. br Please find the job description below and if you are interested, share your (more...)
Company: 8K Miles Software Services, Inc.
Location: Pleasanton
Posted on: 03/6/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Mountain View RSS job feeds