Dev Support Engineer

Company: VIOLA
Location: Mountain View
Posted on: February 19, 2021

Job Description:

About CodefreshCodefresh is the first cloud-native DevOps automationplatform.
Our mission is simple: to provide a platform and practices that enable companies to confidently ship code faster.
After launch in 2017, Codefresh has gained tens of thousands of users.
Unlike legacy solutions, Codefresh goes beyond simple pipelines to connect runtime environments for total observability, advanced deployments and faster engineering/recovery cycles.
Companies like Gap, Epic Games, and Deloitte--depend on Codefresh to help build powerful, scalable CI/CD pipelines and enable their Engineering & DevOps teams to work together more effectively and efficiently than ever before.Codefresh is headquartered in Mountain View, CA and backed by world-class investors: M12, Microsoft's venture fund, Red Dot Capital Partners, Shasta Ventures, Viola Ventures, Vertex Ventures, Hillsven, CEIIF, UpWest Labs and Streamlined Ventures.--We're a diverse, global team of innovators committed to building something amazing from the ground up.
We offer a supportive, collaborative, and productive environment to empower you to do the best work of your career - come build with us!What You'll Be DoingThe engineer will be part of an innovative team that supports and helps develop the next generation of Container Development Tools.
We are looking for a member with the right attitude to work in a team collaboratively, feed technological innovation, learn quickly and be self driven.--ResponsibilitiesProvide Satisfactory technical solutions to customer issuesDebug issues effectivelyProvide Best practices for our customers in the CI/CD areaBe a source of knowledge for the customer who is adopting CodefreshParticipate in creating a wealth of knowledge in the communityTrack issues in tickets while meeting SLA requirementsWork with RnD to ensure feedback loops for bugs and enhancements are completeBe proactive and Identify issues in processesBe a team player--RequirementsMinimum of 2-3 years of hands-on experience in supporting production systemsClear, focused approach to debugging customer problemsExperience working with Cloud providers (AWS, GCP, Azure)Previous experience working with Cloud SCM systems (Github, Bitbucket, Gitlab)Understanding of CI/CD methodologies in the Software LifecycleDeep understanding of web-based applications and API architectureExperience with Containers and Microservice architecture (ex: Docker, Kubernetes)Deep Knowledge of Linux and comfort with Bash scriptingAbility to pick up new technologies; highly motivated and self drivenHave a intuitive "Customer First" mindset; ability to empathizeStrong English speaking and writing proficiencyNice to HaveB.Sc.
Degree in Computer Science (or related degree in Computer field).Software Development skills.
Priority for knowledge in Golang and Node.JS.Previous experience in AutomationPandoLogic.Category: General

Keywords: VIOLA, Mountain View , Dev Support Engineer, Engineering , Mountain View, California