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Customer Success Engineer

Company: Fortanix
Location: Mountain View
Posted on: February 18, 2021

Job Description:

Fortanix is a dynamic start-up solving some of the world's most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle -- at rest, in motion, and in use across any enterprise IT infrastructure -- public cloud, on-premise, hybrid cloud, and SaaS. With key strategic partners like Intel and Equinix, Fortanix customers like PayPal, Vanguard, Google & Addidas are reaping the benefits. Recognized by Gartner as a "Cool Vendor", Fortanix is revolutionizing cyber security.Join the revolution!This position requires a mixture of excellent project management, problem solving, advisory and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical workstreams. Success will be measured by customer's product usage and adoption, renewal and expansion.You will* Lead business and technical design workshops with customers* Design, Configure and Implement our platform* Drive product adoption, usage and account expansion* Ensure customers are wildly successful and renewing and referenceable* Be the voice of the customer with engineering, product management and rest of the company* Support the sales cycle* Travel is expected up to 30% of your time as you will work with customers across the globe. Currently we have customers in NA, Europe, South East Asia, India and the middle east.RequirementsYou are someone who* Hands-on 3+ years of recent Devops or Professional Services experience implementing a enterprise technology platform* Strong technical skills are required. Experience with Linux, configuring Kubernetes, Docker, Python and encryption technologies like HSM, KMIP, PKI, JCE is preferred* Experience with configuration and provisioning management tools like Chef, Ansible, Puppet* Experience with monitoring tools such as Sensu, Prometheus, Nagios* Ability to work in a highly fast paced, rapid growth environment.Benefits* Free catered lunch every day* Unlimited PTO (it's between you and your work)* Friendly culture that brings the best out of everybody* Great working environment, we believe this in its truest form, "Never Doubt that a small group of thoughtful committed technologists can change the world. Indeed, it is the only thing that ever has" - Margaret Mead

Keywords: Fortanix, Mountain View , Customer Success Engineer, Engineering , Mountain View, California

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