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Regional Health and Wellness Coach / Office Manage

Company: JumpStartMD
Location: Capitola
Posted on: May 10, 2022

Job Description:

Job DescriptionCOMPANY OVERVIEW JumpstartMD is a medical practice dedicated to improving health and well-being through lifestyle changes leading to sustainable, clinically significant weight loss. Informed by cutting edge research, quantified biometrics and medical supervision, JumpstartMD tailors weight loss plans to help members through a low-carbohydrate, real food based, personalized approach to optimize health and wellness. Bioidentical hormone replacement therapy also available to achieve similar ends. Founded in 2007 by Stanford trained physicians and board-certified Diplomates of the American Board of Obesity Medicine, JumpstartMD has 12 offices in the Bay Area including: Marin, Piedmont, Walnut Creek, San Francisco, Redwood City, Burlingame and more, with plans for additional center openings soon. Our professional staff includes experts in medicine, nutrition, psychology and physical fitness who meet individually with members each week. All are passionate about empowering our members with knowledge, personal support, and proven science to achieve optimized health. POSITION SUMMARY: The Regional Health and Wellness Coach/Office Manager (Member Care Coordinator) will serve as the jack-of-all-trades, holding responsibilities in all functional areas of the clinical operations team. Duties will alternate between both roles and will provide coverage to a group of clinics within a designated region(s). POSITION TITLE: Regional Health Coach / Office Manager (Member Care Coordinator) REPORTS TO: Clinician ManagerCLASSIFICATION: Regular, Part Time, Non-Exempt LOCATION: Monterey Bay and Capitola, California As a Health Coach, the incumbent will provide 1:1 coaching sessions to members participating in JumpstartMD's weight loss program. The Health Coach will utilize motivational interviewing skills and develop individualized plans to assist members in achieving optimal health and wellbeing. The Health Coach will continue to develop strong rapport with members and offer empathy, guidance, education and support to effectively support their weight loss journey. Additionally, the Health Coach will provide assistance with JumpstartMD's Bio-identical Hormone Replacement Therapy (BHRT) program. Under the direction of a licensed Clinician, the Health Coach will assist in performing medical procedures to members seeking to restore hormones and improve their overall quality of life. As a Member Care Coordinator (MCC), the incumbent will provide exceptional customer service as the host and first point of contact for all visitors entering and exiting the clinic. The MCC will be responsible for member check-ins, appointment scheduling and reminders, responding to emails and high-volume calls, collecting payments and resolving billing discrepancies, managing office inventory and demonstrating strong knowledge of program plans, insurances and other related benefits. In addition, the MCC will offer suggestions and ideas to continue improving the member experience. DUTIES & RESPONSIBILITIES:Health Coach

  • Conduct weekly 1:1 coaching sessions with members participating in JumpstartMD's weight loss program. Utilize motivational interviewing skills and establish strong rapport to effectively communicate, guide, educate and support members on their health & wellness journey.
  • Conduct health screenings and develop individualized program plans with members, catering to each member's specific needs (dietary restrictions, health issues, and overall health and wellness goals).
  • Provide member follow-ups and document all visits, track progress and results, and make modifications as needed.
  • Provide services in JumpstartMD's bio-identical hormone replacement therapy (BHRT) program. Under the direction of a licensed clinician, perform medical procedures including EKG's, blood pressure, in-body tests, full body composition analysis, autoclaving and provision of sterile instruments, vitamin and pellet injections, and phlebotomy.
    • Manage initial member inquiries and phone calls. Send reminders and provide appointment follow-ups.
    • Assess proper labs prior to initial consultations and/or follow-up visits. Notify clinician for phone follow-ups for lab reviews.
    • Perform EMR charting under oversight of clinician to facilitate work flow and keep medication and problem lists up-to-date and organized. Accurately record insertion doses, lot numbers and expiration dates on pellets. Ensure accuracy of member information (DOB, email, phone, other) is in EMR.
    • Appropriately triage and facilitate medication refill requests and inquiries from pharmacies.
    • Assist in daily clinic operations, including opening and closing of procedures, and maintaining a tidy clinic environment.
      • Manage and order BHRT inventory (pellets, supplements, etc.).
      • Manage account balances and correcting outstanding debts and/or other inconsistencies. Member Care Coordinator
        • Host and first point of contact for all members and visitors entering the clinic office. Manage all member interactions and inquiries with professionalism and courtesy, delivering an exemplary member service experience.
          • Manage member check-ins, schedule appointments and reminders, and follow-ups as needed.
          • Answer high-volume calls and respond to messages and emails in a timely manner.
          • Assist new members with agreement forms and obtain appropriate signatures. Review program details, payments and options for insurance coverage.
          • Process orders, collect payments and resolve billing issues.
          • Manage office inventory. Ensure supplies and materials are fully stocked.
            • Receive and sign for mail and packages, notify appropriate recipients of deliveries. Manage outgoing mail and packages (schedule pickups, create shipping labels, etc.).
            • Assist with new hire setup and training. Review curriculum, account and systems setup, and shadow as needed.
            • Manage the opening and closing of the clinic.
            • Build and maintain excellent rapport with members to promote long-term success.
            • Collaborate with providers and team members, offering ideas and suggestions to strengthen the member experience.
              • Assist with other projects and assignments as needed. EXPERIENCE, SKILLS & QUALIFICATIONS
                • High school diploma required. Bachelor's or Associates degree in related field preferred.
                • 1-2 years of experience in a customer-facing role, preferably in a medical or clinical office setting.
                  • Proficient in MS Office 365, EHR/EMR systems, and scheduling and billing systems.
                  • Exceptional interpersonal, verbal and written communication skills.
                  • Excellent multi-tasking skills. Ability to efficiently perform job duties in a fast-paced work environment with zero to few errors.
                  • High level of ownership, accountability and initiative.
                  • Flexible with a team-player mentality. Ability to work collaboratively and efficiently in an intimate clinical setting. WHAT WE OFFER
                    • The opportunity to grow and scale the #1 physician-referred weight loss program in Northern California, and work alongside a team of passionate professionals dedicated to improving the overall health and wellbeing of members seeking lifestyle changes.
                    • Competitive pay and potential bonus earnings.
                    • 401(k) plus company match.
                    • Accrued Paid time off (PTO).
                    • Free JSMD services (BHRT/weight loss) and discounts on JSMD productsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Powered by JazzHR16Gnien4IJ

Keywords: JumpStartMD, Mountain View , Regional Health and Wellness Coach / Office Manage, Education / Teaching , Capitola, California

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