Customer Service Representative - Intake/Shipping (L1)
Company: The Rockridge Group
Location: South San Francisco
Posted on: February 21, 2026
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Job Description:
Job Description Job Description Job Title: L1 Customer Service
Representative – Intake/Shipping Agent (L1) Location: Onsite
Summary: We are seeking a reliable and meticulous entry level
Logistics Representative to join our inventory and package handling
team. This role requires driving the company van around our campus
to pick up and drop off laptop and desktop computers, and managing
two service ticket queues for equipment related requests. Other
duties include working with other team members to ensure the proper
processing and inventory of both inbound and outbound parcels. A
successful team member will demonstrate consistency by following a
daily work routine, processing equipment in a timely manner, and
maintaining a proper chain of custody for all equipment. Regular
updates to all relevant service tickets is also required. Essential
Duties and Responsibilities: Driving the company van around our
campus to pick up and drop off equipment. Lift laptop and desktop
computers onto carts and vans for transportation. Process inbound
and outbound equipment to other team members and roles. Inventory
and handle equipment toward the goal of reuse, recycle, or resale.
Update spreadsheets for equipment and task tracking purposes.
Update all assigned service tickets on a regular and consistent
basis. Interact with company personnel to facilitate the handling
of their equipment. Respond to email and chat in a timely manner.
Provide feedback toward improving team processes. Other duties and
responsibilities as assigned. Maintain professionalism at all
times. Education/Experience: 1 year Customer Service/logistics
experience. Clean DMV record and current license. . Shipping and
receiving experience is a plus. Experience working directly with
customers is a must. Any Technical ability is a plus but not
necessary. Able to multitask and prioritize multiple
tasks/activities. Good interpersonal skills and organizational
skills. Google Suite (sheets/docs/slides/chat/calendar) is a must.
Knowledge of the ServiceNow ticketing system is helpful.
Keywords: The Rockridge Group, Mountain View , Customer Service Representative - Intake/Shipping (L1), Customer Service & Call Center , South San Francisco, California
