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Small Business Expert Content Writer - Online Products

Company: Intuit
Location: Mountain View
Posted on: November 17, 2021

Job Description:

OverviewCome join the Small Business Self Employed Digital Delivery team as an Expert Content Writer for our online ecosystem which includes QuickBooks Online, QuickBooks Accountants, QuickBooks Self Employed. Be a part of the journey to transform the experience for our experts to enable them to deliver world-class customer experiences through the words you craft. You will be a part of a team that impacts thousands of experts to empower them to support our customers.What you'll bring2+ years writing experience that created end-user documentation that simplified the complex.Experience generating new content from scratch by using resources such as UI specifications, PMs, SMEs and research as inputs.Experience using QuickBooks Online or QuickBooks Self-Employed is desirable.Experience working with Content Management Systems (CMS) to produce content is desirable.Experience operating within highly-matrixed organizations, collaborating with SMEs across organizational boundaries.Experience developing reliable schedules based on workload.Experience successfully delivering end-user documentation products on time at a pace that meets the needs of the experts.Working knowledge of assigned product area, and ability to thoroughly explain product main features and Ability to articulate user needs relating to a product's main features.How you will leadCreates new or updates existing content, recommends archives or topic re-writes for assigned product Written skills include excellent working knowledge of grammatical principles and application.Designs components of a documentation set that includes taxonomy, tagging and block creation.Understands and concisely communicates product functionality with simple to moderately complex technical structures or business processes.Stays deeply connected with the expert needs through research, follow-me-homes & personal engagement with customers.Ability to think outside the box to bring new ideas to help the experts deliver world-class service to our customers.May be called on to edit or peer-review other team-generated content.Ensures compliance with legal, voice and tone, and other Intuit standards.Plans key deliverables for assigned products; communicates progress well with the team.Provides feedback to leadership, product teams & customer success teams on observed improvement areas through deep engagement with the content & experts.Coordinates with other teammates to ensure alignment on priorities and deliverable dates.Keeps expert knowledge current by directly engaging with customers on contacts & using expert tools on a weekly/monthly basis.Works in authoring tools for content creation & JIRA for work management.Excellent verbal and written communication skills.

Keywords: Intuit, Mountain View , Small Business Expert Content Writer - Online Products, Advertising , Mountain View, California

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