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Media Ops Analyst

Company: Cognizant Technology Solutions
Location: Mountain View
Posted on: January 8, 2021

Job Description:

Cognizant is seeking a dedicated client support analyst towork with a global social media organization. This group focuses on working closelywith internal Sales and account management teams as well as external clients,including small businesses and agencies to assist with operational tasks.This position requires balancing the day-to dayservice/support of customers, while also identifying innovative ways to solveproblems upstream identify gaps in processes.Ideal candidates will becomfortable understanding social media campaigns and supporting bugsand invoicing, have an appetite for research and gathering data insights and theability to use that to evolve client advertising platforms, a high level ofcomfort working with cross functional partners, and a strong analyticalmindset. Successful team members have a passion for business success, strongattention to detail, analytical problem-solving abilities, and keen eyes foroperational inefficiencies .Success in thisposition requires exceptional customer service skills; a willingness toexperiment; the ability to thrive in a dynamic, team-focused environment; and apassion for helping others achieve results.Education:HighSchool degree minimum, College Degree preferredMinimum Qualifications:3 + years' experience in sales customer service oraccount managementProfessional customer service skills: solutionsmindset, helping nature, passion for the customer and customer experienceFluent in English (Written & Oral) and native inRegional language requirement (detailed when required)Must have exceptional experience with businesscommunicationClient focused and solutions oriented; Good problemsolving and analytical skillsAbility to comprehend and analyze client situations andapply the right solutionAbility to collaborate and work effectively on a teamSelf-learner interested in both the how and the whyAbility to educate customers on policy and productquestionsAbility to prioritize effectively according to changingcircumstances and manage multiple projects while maintaining strictattention to detailAbility to follow documented processesPortuguese LanguagePreferred Qualifications:Experience in onlineadvertising at a major media agency or publisherE-mail and chatsupport experiencePre-sales experience;able to deliver product value propositionExperience working inand with a global organizationTechnical trouble shootingCognizantwill only consider applicants for this position whom are legally authorized towork in the United States without requiring company sponsorship now or at anytime in the future.Employee Status : Full Time EmployeeShift : Day JobTravel : NoJob Posting : Dec 09 2020About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Keywords: Cognizant Technology Solutions, Mountain View , Media Ops Analyst, Advertising , Mountain View, California

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